FAQ delivery and pickup
What should I do when I haven't received my package?
1. The Track & Trace code of the package
You can find it in the conformation email we'll send you as soon as we have shipped your package.
2. The delivery address
Did you enter the correct delivery address? Make sure to check your postal code as well.
3. Your Mailbox
Did you receive a not-home notification? The package may have been delivered to your neighbours, or de delivery driver may have planned a new delivery moment.